Installation Issues

I am trying to install Capella for the first time. I have unpacked the zip file successfully and the directory looks ok but I get an error “Java was started but returned exit code = 1” when I try to run eclipse.exe. See attached.
Can anyone advise next steps?
I have JRE 1.8.0_20 installed.
I have checked
which recommends adding a line in the .ini after “-showsplash” but I do not have the “-showsplash” line in the .ini file at all.
Any help would be appreciated.
Many thanks.

Eclipse Error.PNG
Eclipse Error.PNG

Could you please tell me what OS you are on, and could you also please send the log file?

Hi. I am on Windows 7. Please can you advise where will the log file be produced? I did a quick search but could not find it.

Yes: the log file should be in your installation folder under workspace.metadata\ and it should be a .log file. In case you don’t find it, search for /log file under your Capella installation folder.
Usually, the problem you have may be caused by:

  • Capella not picking up the right java version
  • or you have installed a 32 bit java version instead of a 64 bits java version

OK thanks Stephane.
I am still unsure of logfile location I have the directory structure as shown on
but this does not include a “workspace” folder?
I do not know where this folder is - Do I need to do a separate install of eclipse before running the Capella installer?
So far I have just extracted files from the .zip ( and tried to run eclipse.exe.

My mistake, the workspace folder is created when Capella is launched but it is probably not reaching this stage because of the java error.
So basically the issue you have is because of your java version. Can you open a command line (“Win button” + R, and then type “cmd”) and type “java -version”. It should display something like:
java version “1.8.0_121”
Java™ SE Runtime Environment (build 1.8.0_121-b09)
Java HotSpot™ 64-Bit Server VM (build 25.201-b09, mixed mode)
The main point is to make sure it displays Java 1.8 and that you see “64-Bit”.
If not, desinstall your java version and install this one: JRE 1.8.0_121_64b that you can find here:
Alternatively, you can connect with me on Linkedin and I’ll be able to help in a more direct manner.